Our Privacy, Refund, and Warranty Policy

This privacy notice discloses the privacy practices for www.andersonautomotive.ca. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

 

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. How you would be informed about changes to this policy in the future.
  4. The security procedures in place to protect the misuse of your information.
  5. Information about the cookies that are used on this site.
  6. Third-Party Data Collection by our website.
  7. How you can correct any inaccuracies in the information.

1. The information that you may willfully submit through this website is:

    • Name
    • Phone number
    • Email address
    • Vehicle Information
    • We use this information that you voluntarily give us in order to:
    • Schedule an appointment for your service
    • Contact you, if need be, to reschedule an appointment
    • Remind you of your appointment once it has been scheduled
    • Thank you for leaving a review on our website
    • Display your name along with the review that you leave on the website (optional)
    • This information may be shared with:
    • Our webmaster, websites.ca, in order to facilitate and accomplish the uses listed in the above list
    • We will not sell or rent this information to any third parties

2. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the contact methods listed in (7):

    • See what data we have about you, if any
    • Change/correct any data we have about you
    • Have us delete any data we have about you
    • Express any concern you have about our use of your data

3. We may change or update this privacy policy periodically in compliance with changing laws and regulations. It is the visitor’s responsibility to read over this privacy policy to see if any changes or updates have been made since their last visit to the site.

4. Security and privacy matter to us and we know how important they are for you. We work continuously to ensure strong security, privacy protection, while making the website even more useful and efficient for you. We take all the reasonable steps to protect our users’ information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. All information is being processed only in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual.

We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain industry standard procedures and technology designed for this purpose. When you submit sensitive information via the website, your information is protected both online and offline.

5. Cookies – we use “cookies” on this site. The cookies that we use on this site allow us to store referring URL’s and track which pages are visited on the site during a visit. This information, in some cases, may be linked to personally identifiable information.

6. Third-Party Data Collection – we do not allow other companies to collect information on this site for their own use. This website uses a variety of third-party services (such as Google Analytics) to help provide information only to our system in terms to help us understand the use of our own services. The integration of social media sources (which can be considered as third-party sources) is in order to enhance the coherence of the web experience, but they cannot collect information unless and until the user willingly provides or has already provided access to it.

7. You may contact us via email or telephone at 902-436-5545 or email admin@andersonautomotive.ca. 
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 902-436-5545 or email.

Warranty Policy

  1. 24 Month or 40,000 km Limited Nationwide Warranty
    WHAT YOU MUST DO TO OBTAIN LIMITED NATIONWIDE WARRANTY SERVICE:
    1. All products or items used to repair your vehicle are new unless otherwise specified. Used parts have 1 Year WARRANTY unless otherwise specified. Please ask a service advisor for details.
    2. During the Nationwide Limited Warranty period, if vehicle is within 40 km of Anderson Automotive, it is the customer’s responsibility to return vehicle to Anderson Automotive for warranty repair. If vehicle is more than 40 km away from Anderson Automotive​, please call 1-877-367-6144 and you will be directed to the closest repair facility to perform said warranty repairs.
    3. Warranty covers parts and labor performed by Anderson Automotive only and warranty does not include meals, lodging, travel, or towing.
    4. The cost of Warranty repairs shall not exceed the original invoice amount at the time repairs were made (value of the original purchase).
    5. Warranty is void if odometer is non-operational. Warranty also void if parts installed or repaired by Anderson Automotive are removed or repaired by others outside of warranty network. There is no warranty on customer-supplied parts.
    6. Warranty is non-transferable.
    7. Warranty will not cover failure due to normal wear. Warranty is defined as premature failure due to improper installation or defect and excludes friction wear items.
    8. To maintain warranty, customer is responsible to monitor oil and temperature gauges while driving vehicle and check levels of coolant mixture, oil and transmission fluid regularly. If secondary damage is caused due to customer negligence, Anderson Automotive will not be held liable.

Refund Policy

Pre-Installation

If your new parts haven’t been installed or used yet, you can return your part or parts to our store for a full refund within 30 days of Original Purchase date .

Post-Installation

Sorry, but we cannot accept returns for products that have been installed, used, or driven on. We do offer competitive warranties and programs like the 24 month/ 40000 km Nationwide Warranty. See our full warranties for details.

43 Jenkins Ave.
Summerside, PEI

902-436-5545

admin@andersonautomotive.ca